We run everything on Excel, registers and WhatsApp today. Is that a problem?
No — that's exactly who ShapedOps is built for. During setup we import the Excel sheets you already keep and shape the stages around how your orders move today, so your team doesn't have to change how it works first.
Is ShapedOps a CRM?
It covers what a CRM does — enquiries, follow-ups and a pipeline — but it's built around the order: production, dispatch, documents, invoices and payment collection. Think of it as an order-to-cash system shaped to your stages.
Do our clients need to install anything?
No. Updates reach them on WhatsApp, and their order tracking link opens in any browser — no app and no login.
Will documents carry our letterhead?
Yes. Your logo, company details and colours are set up once, and every quotation, agreement, invoice and receipt is generated with them.
Which WhatsApp and payment providers do you support?
Online payments run through Razorpay. For WhatsApp, we connect a WhatsApp Business provider during setup so updates go out automatically; without one, every account still gets click-to-chat, where the message is written for you and sent with one tap.
How is ShapedOps priced?
As an implementation, not a per-seat subscription: a one-time implementation fee plus a monthly maintenance fee, scoped to your locations, team and modules. You get a written proposal within 2–3 business days of a discovery call.
Do you work with businesses outside India?
Yes. We're based in Ahmedabad, India, and work with manufacturing and trading businesses anywhere in the world — setup, training and support all happen online.
Can we take our data out?
Yes. Owners can export their data from settings at any time.